Política de envío

Last updated: November 2, 2026

Scope

This policy applies to orders shipped within the United States from the Retryver Shoes USA LLC ("Retryver") warehouse in San Antonio, Texas, unless otherwise agreed in writing. Orders are fulfilled using Retryver's contracted carriers or other carriers approved by Retryver.

Processing Times

Orders are normally processed within 1–2 business days after payment confirmation and product availability. Orders placed on weekends or holidays are processed the next business day. Processing time is separate from transit time.

Shipping Methods and Transit Times

Transit times and delivery dates are estimates, not guarantees, and may vary due to weather, carrier delays, inspections, peak periods, routing errors, operational restrictions, force majeure, or other circumstances beyond Retryver's reasonable control. Retryver remains responsible for any non-waivable shipment obligations imposed by applicable law. Retryver reserves the right to determine the shipping method and carrier, unless otherwise agreed in writing.

Shipping Costs

Orders of 12 pairs or more qualify for prepaid standard ground shipping within the 48 contiguous United States when shipped with Retryver's contracted carriers. Prepaid shipping does not apply to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, or other U.S. territories, and applies only to standard service levels and areas covered by our contracted carriers.

For B2B, distributor, corporate, and volume orders, prepaid shipping applies to standard commercial delivery. Additional carrier services or surcharges, including residential delivery, liftgate service, appointment-required delivery, limited-access locations, remote or extended-service areas, expedited service, or other special handling, may incur additional charges.

If the delivery address generates additional carrier surcharges or requires a non-contracted carrier, the customer is responsible for charges exceeding Retryver's prepaid standard-shipping allowance. We will notify you and provide a revised quote for approval before shipment. If declined, the order may be canceled and refunded before shipment.

Orders below 12 pairs may be subject to standard shipping charges calculated at checkout or quoted separately.

The complimentary first size exchange on eligible individual purchases is governed by our Return and Refund Policy.

Transfer of Risk

For B2B, distributor, corporate, and volume orders, risk of loss or damage transfers to the customer when the shipment is delivered to and accepted by the carrier, unless otherwise agreed in writing.

For individual consumer orders, Retryver remains responsible for addressing packages lost or damaged in transit until confirmed delivery, subject to carrier investigation, your cooperation, and applicable law.

Damage in Transit, Shortages, and Claims

Please inspect your shipment promptly upon delivery. Note any visible damage on the delivery receipt when applicable and document it with photographs.

Report damage, shortages, or missing packages to Retryver within 48 hours of delivery (or the carrier's reported delivery date), with your order number and supporting evidence. Retryver will assist with or initiate the carrier claim when appropriate. For B2B, distributor, corporate, and volume orders where risk has transferred to the customer, such assistance does not constitute an automatic assumption of liability. Nothing in this section limits rights that cannot be waived under applicable law.

Optional Insurance

For B2B, distributor, corporate, and volume orders, additional shipping insurance may be requested when available. If declined, recovery for loss or damage after transfer of risk may be limited to the carrier's standard coverage, subject to applicable law.

Customer Information and Delivery Instructions

You are responsible for providing a complete and accurate address, recipient name, phone number, access instructions, and other information reasonably required for delivery. Charges caused by incorrect or incomplete information, address corrections, inaccessible locations, or changes requested after shipment may be charged to you to the extent permitted by law.

Hold for Pickup and Will Call

When you request or accept hold for pickup, will call, delivery to a carrier facility, or delivery to an access point, you are responsible for monitoring tracking notices and collecting the shipment within the carrier's holding period. Retryver does not control carrier holding periods or facility procedures.

Unsuccessful Delivery and Refused Shipments

You are responsible for being available for delivery and following reasonable carrier instructions. Retryver is not responsible for failed delivery caused by absence, refusal, failure to respond to notices, unavailable receiving personnel, restricted access, or failure to collect a held shipment. Refusing a shipment does not constitute an authorized return or automatically create a right to a refund.

Returned Shipments, Re-delivery, and Additional Charges

If a shipment is returned because it was not collected, was refused, had an incorrect or incomplete address, exceeded the carrier's holding period, or could not be delivered for a reason attributable to the customer, the customer is responsible for the original shipping charge when applicable, return transportation, address correction, storage, handling, re-delivery, and re-shipping charges, to the extent permitted by law. Retryver may require payment of these charges before re-shipping.

A returned shipment is not automatically a cancellation or approved return. Retryver will inspect the merchandise and apply its Terms of Service (Order Cancellation and Modification) and Return and Refund Policy. An approved refund may be reduced by valid, disclosed shipping, return, handling, storage, or carrier charges attributable to the customer, except where applicable law or an error attributable to Retryver requires otherwise.

Delivery Confirmation and Post-Delivery Loss

Carrier tracking, delivery scans, signatures, photographs, or other carrier records may be used as evidence of delivery. After confirmed delivery to the address or authorized pickup location you provided, Retryver is not automatically responsible for theft, misplacement, or loss occurring afterward, and may reasonably assist with a carrier investigation, subject to applicable law.

Contact

Shipping questions or claims: [CUSTOMER SERVICE EMAIL].