Terms of service

Last updated: November 2, 2026

These Terms of Service ("Terms") govern your use of this website and purchases of products from Retryver Shoes USA LLC ("Retryver," "we," "us," or "our"). By using this website or purchasing Retryver products, you agree to these legally binding Terms, except to the extent any provision is unenforceable under applicable law.

1. Product Selection, Use, and Inspection

You are responsible for selecting footwear appropriate for your activity, environment, and specific hazards; verifying size and fit; following instructions; and regularly inspecting the product. Information on this website does not replace a risk assessment by an employer, safety professional, or competent authority when such an assessment is required.

If footwear sustains severe impact, puncture, structural damage, significant wear, or any condition that could compromise performance, it must be replaced immediately. Successful performance of a protective function after an impact or event does not by itself constitute a product defect.

2. Product Information, Pricing, Availability, and Orders

We strive to keep product descriptions, images, prices, inventory, and other website information reasonably accurate. However, typographical, technical, inventory, pricing, sizing, description, or availability errors may occur. Before shipment, and to the extent permitted by law, we may correct errors, update information, or reject or cancel orders affected by an obvious error, unavailability, suspected fraud, or inability to process the order, subject to any applicable refund.

Automated order acceptance or an electronic confirmation does not necessarily constitute final acceptance where there is a material error, payment issue, fraud concern, legal restriction, or lack of inventory.

3. Order Cancellation and Modification

Regular orders

You may request cancellation of a regular order at any time before the merchandise has physically left a Retryver plant or warehouse and been tendered to the carrier. Submit the request promptly through our customer service channel with your order number and purchaser information. A cancellation is not confirmed until Retryver accepts it in writing. Invoicing, picking, packing, or label creation does not by itself prevent cancellation if the merchandise has not left our facilities.

Orders already shipped

Once merchandise is in the carrier's possession, the order can no longer be cancelled. Any later request will be handled under our Return and Refund Policy and, where applicable, our Shipping Policy and Warranty.

Modifications

Requests to change size, model, quantity, address, shipping method, or other details will be accepted only if Retryver confirms the change can still be made. Changes may affect availability, price, taxes, shipping charges, and estimated ship date.

Shipping delays

We will seek to ship within the stated time. If we cannot, we will notify you and, where required by applicable law, offer you the option to consent to a revised shipment date or cancel the unshipped products for a full and prompt refund. This section is applied in accordance with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule where applicable. No cancellation penalty applies when the law gives you a right to cancel for a shipment delay.

Special or custom orders

Products manufactured, modified, sourced, or prepared specifically for a customer (including special colors, outsoles, materials, branding, logos, specifications, packaging, sizes, configurations, or quantities) may require a non-refundable deposit, typically 50% of the order value or as stated in the applicable quotation, purchase order, invoice, or sales agreement. Unless agreed otherwise in writing, the deposit becomes non-refundable once Retryver begins design, development, special purchase or reservation of materials, setup, scheduling, or manufacturing. Special orders may not be cancelled or unilaterally modified after such work begins, except where a non-waivable legal right provides otherwise.

Cancellation by Retryver

We may reject, suspend, or cancel an order before shipment due to unavailable inventory, discontinued products, inability to fulfill, an obvious pricing or description error, a technical error, reasonable suspicion of fraud, inability to verify payment or address, legal or shipping restrictions, or customer breach. If we cancel, we will refund amounts due for unshipped products, except amounts validly non-refundable under an applicable agreement and law.

Refunds for cancellations

Once a cancellation is approved, we will initiate the refund to the original payment method within seven (7) business days, or any shorter period required by law. Your financial institution may require an additional five (5) to ten (10) business days to post the funds.

Written terms

If an accepted quotation, purchase order, invoice, distributor agreement, or other written agreement contains specific terms, those terms control to the extent permitted by law.

4. Warranties and Limitation of Liability

Specific warranties applicable to Retryver products are governed by our 90-Day Limited Industrial Warranty (included in our Return and Refund Policy) and by any mandatory rights that cannot be excluded. Implied warranties are disclaimed only to the extent permitted by applicable law.

To the maximum extent permitted by law, Retryver shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use, inability to use, or misuse of the products or the website. To the maximum extent permitted by law, Retryver's total liability relating to a product is limited to the amount paid for that product, except where applicable law provides otherwise.

You agree to indemnify and hold Retryver harmless from third-party claims arising from misuse, unauthorized modification, failure to follow instructions, or use outside the product's reasonably intended purpose, to the extent permitted by law.

5. Intellectual Property

Website content, including trademarks, logos, trade names, photographs, graphics, designs, text, product materials, videos, and software, is owned by Retryver or its licensors and protected by applicable intellectual-property laws. It may not be copied, reproduced, modified, distributed, or commercially used without authorization, except as permitted by law.

6. Arbitration, Class Action Waiver, and Governing Law

To the maximum extent permitted by applicable law, any dispute covered by this provision shall be resolved through binding, individual arbitration in the State of Texas under the applicable rules of the American Arbitration Association (AAA). To the extent permitted by law, the parties waive participation in class actions and waive a jury trial for disputes subject to arbitration. The validity and enforcement of this provision shall be interpreted under applicable law, including the Federal Arbitration Act where applicable.

Except for disputes required to be arbitrated or where applicable law requires another forum, these Terms are governed by the laws of the State of Texas, and the applicable forum shall be Bexar County, Texas.

7. Amendments, Severability, and Entire Agreement

We may update these Terms from time to time. The current version is identified by the "Last updated" date and applies as permitted by law. If any provision is held invalid or unenforceable, it shall be limited as necessary and the remaining provisions will continue in effect. Failure to enforce a right does not waive that right. These Terms, together with our Return and Refund Policy (including the 90-Day Limited Industrial Warranty), Shipping Policy, Privacy Policy, Legal Notice (including the Industrial Use Liability Limitation), and any other policies applicable to a transaction, form the applicable contractual framework, subject to mandatory legal rights.

8. Contact

Questions about these Terms: [CUSTOMER SERVICE EMAIL].